How do I make a booking?
Simply fill out the online booking form once you have used or online quotation or call us on 0870 38 99 777

How much does it cost?
Use our instant online quotation for a price, the price quoted will be an all inclusive price. If you cannot find your details then please email us on info@minicabhire.com

Other destination are available upon request, please send an email to info@minicanhire.com
Waiting Time is charged at £15.00 per hour, first 10 minutes are not charged unless the driver has waited more than 10 minutes

Parking and Tolls Charged at cost
Valeting (for any spoiling of the vehicle interior) £75.00 per incident

Cancellation charge
No charge if driver has not been dispatched, if you have prepaid the money this will be refunded subject to administration charges (25% of amount charged)

How can I pay for the service?
We’ve made it as simple as possible by giving you as many options as possible. You can set up a credit account as a corporate or individual customer (subject to approval) or you can pay by cash to the driver or you can pay online, online payments are subject to a 5% administration charge

What kind of car do you use?
Our main fleet consist of executive cars (Mercedes E-Class and MPV's) other vehicles are available upon request like buses and vans

How can I get a receipt?
You can obtain a receipt from your driver at the time of payment or if you have paid online then you will receive by email (VAT inclusive)

Where will I find my driver at the airport?
The driver will meet you at the INFORMATION DESK / ARRIVALS BARRIER in the Terminal gate where they will be holding a sign with your name on it or the specified name that was given when the booking was made.

Are you a licensed Private Hire Operator?
Yes, we are fully licensed by the Public Carriage Office which is the division of the Mayor’s Office that governs the Private Hire industry in London. Our license number is 1340

Are your drivers licensed?
Yes, all of our drivers are licensed by the Public Carriage Office and have gone through extensive in-house training to ensure their knowledge of driving, safety, customer service and our technology is the best in the industry.

How do I contact Customer Service?
If you would like to contact us by phone we can be reached on 0870 38 99 777. or you can email us on info@minicabhire.com, All questions, comments and suggestions are encouraged and welcome, please also use or feedback service from our website

What are your opening hours?
24 hours a day, 7 days a week.

What is GBP?
A British Pound Sterling, the currency of the United Kingdom, all prices are quoted in GBP unless otherwise stated

Do I have to pay a deposit when I book?
No, not for the moment

What happens if I have a complaint?
Just email us on complaints@minicabhire.com with your complaint. All complaints are taken seriously and dealt with immediately

How far in advance do airport pick-ups need to be booked?
Normally we require 24 hours notice. A Minicab may be booked as far ahead as you like.

What happens if my flight arrives late for my London airport transfer pickup?
This is not a problem. Your flight is confirmed for the actual landing time and not scheduled time. We will be aware of any delays and your driver will be there when your flight arrives.

Is there a charge for waiting time for airport transfer pickups?
Quoted fares include the first half hour waiting, After this there is a charge of £15 per hour to cover parking fee's. Part hours are charged accordingly. So a total of one hour waiting time would be £15 extra. However 30 minutes often is as long as it takes for you to collect your luggage and so in that instance no extra charges would occur. Waiting time is only calculated from the time the flight has actually landed.

All prices quoted on website for Airport collections are inclusive of these charges

Please contact us on faq@minicabhire.com if you require information