1. Payment will be made in advance by credit card or cheque (cheque must be received 10 days prior to departure) or cash on the outward journey secured by credit card. Where the booking is a pickup from airport only, the booking must be paid for in advance by credit card.

2. Bookings cancelled more than 48 hours before departure will be subject to a charge of 60% of the total cost. Bookings cancelled within 48 hours of departure will be subject to a charge of 100% of the total cost.

3. We agree to supply a vehicle(s) to transport the booked number of passengers. No refund will be given if the actual number of passengers fall below the number booked.

4. For airport pickups it is essential that you contact our office from the baggage hall as instructed.

5. You should arrive at departure and return points at least 10 minutes before the agreed departure time. Vehicles will depart at the very latest 15 minutes after the agreed departure time.

6. When a vehicle is delayed at it’s starting point waiting time may be charged.

7. You may not board or leave any service except at the prior agreed points.

8. Bookings will not be accepted for Christmas Day, Boxing Day or New Years’ Day.

9. Although we operate a 24 hour service bookings will only be accepted between the hours of 9am and 9pm.

10. We are happy to carry disabled passengers and offer assistance as far as we are able. Wherever possible disabled passengers should be accompanied by an able bodied passenger. If assistance is required please ensure that you book at least seven days in advance. Folding wheelchairs will be carried but not battery operated chairs.

11. Animals are not carried on board our vehicles with the exception of guide dogs accompanying a registered blind person or hearing dogs accompanying deaf persons.

12. The consumption of alcohol and food on our vehicles is prohibited.

13. Smoking and the use of banned substances on our vehicles is strictly prohibited.

14. The client shall be responsible for the behaviour of all passengers on our vehicles. Damage to or soiling of our vehicles will be subject to a minimum charge of £45 for vehicles of up to 16 seats and £90 for vehicles exceeding 16 seats.

15. Clients exceeding the bounds of acceptable behaviour will be required to leave the vehicle.

16. In the event of property being lost every effort should be made to locate it. If property is found on our vehicles we will notify the client and hold the item at our offices for collection for a period of one month. Alternatively items can be sent to the client on the payment of the appropriate carriage costs.

17. We shall have no liability for any delay or failure to carry you, or for breach of contract, where caused by a circumstance beyond our reasonable control.

18. Our maximum liability to you for any reasonable and foreseeable loss, damage or liability which you may suffer or incur as a result of our failure to carry you, our delay in carrying you, breach of our contract to carry you, our negligence in connection with carrying you, or the deliberate or negligent acts or omissions of any of our officers, employees, agents, representatives or sub-contractors shall be limited to an aggregate of £1000.

19. We do not exclude or limit our liability for death or personal injury resulting from our negligence, nor where you deal as a consumer exclude your statutory rights.